Thank you so much for your feedback. We’re so glad to hear you like the look of the box cover, and we’re sorry to hear the experience was not as smooth as it should have been. This item is part of our Marye Kelley collection, which is made to order and typically takes 3–4 weeks to ship. We apologize if that timeline was not communicated clearly, and we also appreciate your feedback regarding customer service and shipping costs. We’ll be sure to share this with our team.
Thank you again for your order and for taking the time to let us know.
