Order Issues

    Complete the form below to submit any order issues to our team.

    Missing or Damaged Items

    Missing or Damaged Items

    Before reporting a missing item, check your packing slip first! Certain orders require shipping from multiple locations. If this is the case for your order, we will check off the items that you received and leave you a note regarding the remaining products.Please report any damaged or missing items in the form below within 14 days of delivery.

    Lost Packages

    Lost Packages

    If you have a package that was marked as delivered yet you did not receive it, we ask that you follow these steps:

    1. Check with your neighbors or front office (if applicable) to see if the package was left there.

    2. Reach out to your local post office or FedEx facility.

    3. Contact our team in the form below. Please report your lost or stolen shipment within 14 days of the marked delivery date.

    If an order is lost after being shipped out from our warehouse, we are unable to take responsibility for the package once it is marked as delivered. In these instances of lost or stolen packages, the third-party delivery service will be responsible for your missing order. Please note, Laura Park Designs. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

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